Andy Nikulin

Andy Nikulin

Founding CPO, Engineer at Chatronix

Qualifications

Founding CPO & Engineer at Chatronix.ai

Ex-Perplexity, ex-Smartcat (Senior PM, ML/Translation Technology), ex-Intento

Launched Smartcat's AI dubbing and video editor; created the Translation Quality Score (TQS) metric

Education

National Research University of Electronic Technology (MIET)

Expertise

AI products

Machine translation

Translation technology

Product management

Customer success

Localization

Andy Nikulin is a product builder based in Lisbon, currently Founding CPO and Engineer at Chatronix.ai, where he builds AI products from zero to one. He was previously a member of technical staff at Perplexity and a Senior Product Manager for ML and translation technology at Smartcat, where he launched AI dubbing and a video editor and developed the Translation Quality Score (TQS) metric. Earlier he led customer success and professional services at Intento and held customer service leadership roles at Kaspersky Lab and other companies.

Experience

Founding CPO, Engineer at Chatronix

Jul 2025 — Present · 1 yr

Builds and launches AI products from 0-to-1, including a multi-LLM workspace; selected as a WebSummit 2025 Alpha startup.

Member of Technical Staff at Perplexity

Oct 2024 to May 2025 · 7 mos

Worked on next-gen browsing with persistent memory and autonomous task-execution AI agents.

Senior Product Manager, ML / Translation Technology at Smartcat

Aug 2023 to Oct 2024 · 1 yr 2 mos

Launched AI dubbing and a video editor, and developed the Translation Quality Score (TQS) metric.

Director, Customer Success and Professional Services at Intento, Inc.

Jan 2020 to Aug 2023 · 3 yrs 7 mos

Built and led customer success and professional services and custom AI/ML solutions.

CCO, Head of Post Sales Operations at FinalPrice

Aug 2017 to Jul 2019 · 1 yr 11 mos

Built omnichannel customer service and post-sales operations for a travel startup.

Director, Client Support Department at First International Bookmakers Company LTD

Oct 2015 to Aug 2017 · 1 yr 10 mos

Led all aspects of 24x7 customer service and technical support.

Qualifications

Founding CPO & Engineer at Chatronix.ai

Ex-Perplexity, ex-Smartcat (Senior PM, ML/Translation Technology), ex-Intento

Launched Smartcat's AI dubbing and video editor; created the Translation Quality Score (TQS) metric

Education

National Research University of Electronic Technology (MIET)

Expertise

AI products

Machine translation

Translation technology

Product management

Customer success

Localization

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